1. Introduction

Titan Container Sales & Supply (“Titan Container,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quotation, contact our sales team, or purchase our products and services.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by law, we will request it separately.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website and business.

A. Personal and Contact Information

When you submit an inquiry, request a quotation, or place an order, we may collect:

• Full name

• Business or company name

• Email address

• Telephone or WhatsApp number

• Billing address

• Shipping or delivery address

• Country, state, province, city, and ZIP or postal code

B. Container and Order Information

To respond to your requirements and process orders, we may collect:

• Container type, size, condition, and quantity

• Intended use and technical specifications

• Delivery and unloading requirements

• Quotation and order history

• Purchase agreements and transaction records

• Communications regarding inquiries, orders, and customer service

C. Payment and Transaction Information

When you purchase products or services, we may collect payment status, transaction references, billing information, and related accounting records.

Payments may be processed by third-party payment providers or financial institutions. We do not intend to collect or store complete payment card details through ordinary website inquiry forms or unsecured email.

Payment providers may independently process information under their own privacy policies.

D. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Device and operating system information

• Pages visited and interactions with our website

• Referring website or webpage

• Date, time, and duration of visits

• Cookies and similar technologies, where used

The information collected depends on our website configuration, hosting provider, analytics tools, and other technologies in use.

3. How We Collect Information

We may collect personal information through:

• Contact forms and quotation request forms

• Email, telephone, and WhatsApp communications

• Order and checkout processes

• Customer service correspondence

• Website cookies and analytics tools

• Payment processors, delivery providers, and business partners where legally permitted

• Publicly available business information where relevant to a commercial inquiry

We collect information using lawful methods and seek to limit collection to information reasonably necessary for our business purposes.

4. How We Use Your Information

We may use personal information for the following purposes:

Responding to Inquiries

To answer questions about container availability, product specifications, pricing, shipping arrangements, and delivery options.

Preparing Quotations and Processing Orders

To prepare quotations, confirm orders, coordinate payments, arrange transportation, and communicate order updates.

Customer Service

To respond to requests, resolve complaints, address delivery issues, and provide after-sales support.

Business Operations

To maintain transaction records, manage supplier relationships, improve website performance, and administer our business.

Security and Fraud Prevention

To verify transactions, investigate suspicious activity, protect our website, and prevent fraud or unauthorized access.

Legal and Regulatory Compliance

To maintain required business records, respond to lawful requests, and comply with applicable tax, accounting, consumer protection, and other legal obligations.

Marketing Communications

Where permitted by law, we may use contact information to send business updates, product information, or promotional communications.

You may opt out of marketing communications at any time. We will continue to send essential communications relating to existing quotations, orders, transactions, or customer service where necessary.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, understand visitor activity, improve performance, and measure advertising effectiveness.

Depending on the tools installed, these technologies may include:

• Essential cookies required for website operation

• Preference cookies that remember selected settings

• Analytics cookies that help us understand website usage

• Advertising or marketing technologies that measure campaigns or support targeted advertising

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings or our cookie preference tool, if available. Disabling certain cookies may affect website functionality.

6. Sharing and Disclosure of Information

We do not sell personal information for money.

We may disclose personal information to the following categories of recipients when necessary for legitimate business purposes and as permitted by law:

Service Providers

Website hosting companies, IT support providers, customer relationship management systems, email providers, and other businesses that help us operate our website and services.

Payment Providers and Financial Institutions

Banks, payment processors, and financial institutions that process payments or assist with transaction verification.

Shipping and Delivery Providers

Freight forwarders, trucking companies, carriers, warehouse operators, and delivery providers involved in fulfilling an order.

Suppliers and Business Partners

Container suppliers and relevant business partners where information is needed to obtain quotations, verify availability, or fulfill an order.

Professional Advisers

Accountants, auditors, insurers, lawyers, and other professional advisers where reasonably necessary.

Government Authorities and Legal Recipients

Regulators, courts, law enforcement agencies, or other parties where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal claims.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

Service providers receiving personal information should be permitted to use it only as necessary for the relevant services or as otherwise allowed by law.

7. International Data Transfers

Because container sales and shipping arrangements may involve customers, suppliers, and service providers in different countries, personal information may be processed or transferred internationally.

The countries in which information is processed will depend on the location of our hosting provider, service providers, suppliers, and business operations.

Where required by applicable law, we will implement appropriate safeguards for international transfers, such as approved contractual protections or other lawful transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and the circumstances of the transaction.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These safeguards may include access controls, secure account practices, website security measures, and the use of reputable service providers.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers should avoid sending passwords, complete payment card details, or other highly sensitive information through unsecured forms or ordinary email.

Where legally required, we will respond to personal data breaches and provide notifications to affected individuals or relevant authorities.

10. Your Privacy Rights

Depending on your location and the laws applicable to your information, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Request a copy of your information in a portable format, where applicable

• Object to or request restrictions on certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Appeal certain privacy-related decisions, where applicable

• Lodge a complaint with a relevant data protection authority

These rights may be subject to legal exceptions, verification requirements, and other limitations.

To exercise an applicable privacy right, contact us using the details provided in the Contact Us section below. We may request reasonable information to verify your identity before responding.

We will respond within the period required by applicable law.

11. Additional Information for California Residents

If the California Consumer Privacy Act, as amended, applies to our business and your personal information, California residents may have additional rights, subject to applicable exceptions.

These rights may include the right to know certain information about personal information collected, disclosed, or shared; request deletion or correction; obtain certain information in a portable format; and opt out of the sale or sharing of personal information as defined under California law.

We do not sell personal information for money. Whether our use of advertising cookies or similar technologies constitutes “sharing” or another regulated activity depends on the technologies used and the applicable law.

Where required, we will provide appropriate opt-out mechanisms and honor legally recognized privacy preference signals.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

Authorized agents may submit requests where permitted by law and subject to appropriate verification.

12. Additional Information for Other Jurisdictions

Privacy rights and business obligations may differ depending on where you live and where our business operates.

Where applicable, we will comply with relevant privacy and data protection laws, which may include:

• State privacy laws in the United States

• The European Union General Data Protection Regulation (GDPR)

• The United Kingdom data protection regime

• Australia’s Privacy Act and applicable privacy principles

• New Zealand’s Privacy Act

• Canada’s applicable federal and provincial privacy laws

• The Philippines’ Data Privacy Act of 2012

Where required by law, we will provide additional information about our legal basis for processing, data protection contacts, complaint procedures, international transfers, and other applicable rights.

13. Children’s Privacy

Our website and container sales services are intended for businesses, adults, and other customers legally able to enter into relevant transactions.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the request and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, shipping companies, social media services, or other external platforms.

We do not control the privacy practices of third parties operating independently of us.

Your use of third-party websites and services is subject to their own terms and privacy policies. We encourage you to review those policies before submitting personal information.

15. Email and Marketing Preferences

If you receive marketing emails from us, you may unsubscribe by following the instructions included in the email or by contacting us directly.

Unsubscribing from marketing messages does not prevent us from sending essential communications relating to an existing quotation, purchase, delivery, payment, or other business transaction.

We will process marketing opt-out requests in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, services, or legal requirements.

The updated version will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage visitors and customers to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or would like information about how your personal information is handled, please contact us.